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Shipping Policy

Trade name: VitalSocks LIMITED
Phone number: +44 20 3825 7086
Email: TomshackMio4495@outlook.com
Physical address: Unit 60, 3/F, Yau Lee Center, No.45 Hoi Yuen Road, Kwun Tong, Hong Kong

🚚 Shipping Updates

Enjoy free worldwide shipping on all orders over $99.

🇺🇸 For U.S. Customers

We aim to check and pack all orders within 5 business days.
You will receive an email notification if any item in your order is out of stock.
Orders shipped to the United States usually arrive within 7–15 business days after dispatch, depending on your location.

🌍 For International Customers

Orders are checked and packed within 5 business days.
You will receive an email if any product is out of stock.
International delivery generally takes 7–28 business days, depending on destination.

Order Value (USD)	Shipping Fee	Estimated Delivery Time
Under $50	$7.99	7–28 business days
$50–$99	$5.99	7–28 business days
Over $99	Free	7–28 business days

Note: Shipping rates for remote or hard-to-reach locations will be automatically calculated at checkout based on logistics and distance.

🧾 Customs, Duties, and Taxes

We currently cover all customs duties and fees for orders shipped to:
USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.

For other countries:

We will do our best to minimize customs duties and import fees.
However, if such duties, taxes, or fees are incurred, they will be the responsibility of the customer.
Customs authorities require us to declare the value of your order directly on the package.
We are not responsible for undelivered packages if the recipient refuses to pay customs duties or taxes.

📦 Delivery Policy

We cannot refund or replace any packages confirmed as delivered by the carrier.
Please ensure your shipping address is accurate, complete, and secure.
Orders returned due to incorrect or incomplete addresses can only be resent once received back and will incur a re-shipping fee.

If you notice an error in your order details, please contact us immediately at TomshackMio4495@outlook.com with your order number and corrected information before your order is shipped.

In rare cases, customers may need to pick up their order from their local post office.
Please note:

We cannot issue refunds for packages refused or uncollected by the recipient.
Since we ship internationally, packages will not be returned to our warehouse.

If you no longer wish to keep your purchased items, please contact our customer service team to submit a return request.

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